Boiler and contact enquiries
You can submit a boiler or contact enquiry directly to Heatflow, including up to three optional photographs. The details and photographs are stored securely for Brian to review in a private inbox. You can also choose to contact Heatflow through WhatsApp or email.
Information you send
Heatflow SW Ltd uses your name, contact details, property postcode, job information and any photographs to respond to your enquiry, assess the work and arrange any agreed service. Processing is needed to take steps at your request before agreeing a service. Website enquiries are not used for marketing without a separate choice from you. Please share only the details needed for the job. To ask about information you have sent, contact info@heatflowsw.uk.
Storage and access
Enquiry details are held in a protected database and photographs in private file storage provided through OpenAI Sites and Cloudflare. The inbox and uploaded photographs require authorised sign-in. Heatflow reviews and deletes enquiries when no longer needed; records relating to agreed work may need to be retained separately. To request access, correction or deletion, contact Heatflow using the email above.
Abuse prevention
A short-lived form token and a hash derived from the network address help prevent automated abuse and repeated submissions. The raw network address is not stored in the enquiry database.
External services
WhatsApp, your email provider and Google reviews operate under their own privacy policies. The website also loads fonts from Google Fonts; your browser connects to Google to request those font files.
Device storage
Unsent answers remain in the current page and are not saved to browser storage. Reloading or leaving can clear them. Once you submit successfully, the enquiry is saved in Heatflow’s private inbox. The website does not set marketing or analytics cookies; optional owner sign-in is managed by OpenAI.