Assess your home
Use the quote builder or contact Brian. Share the current boiler, pipework, controls and property postcode; a site visit may be needed.
Installation & aftercare
Boiler Installation & Aftercare
Know what happens before, during and after your boiler installation, with direct contact with Brian throughout.
Before the installation
Agree the work before the date.
Your quote is based on the property and the installation you need.
Review your written quote
The selected boiler, controls, materials and installation scope are confirmed. Ask about removal of existing equipment, any extra work and applicable manufacturer terms.
Confirm access and timing
We agree a date after checking the work and availability. Discuss access, parking and any restrictions that affect the installation.
Prepare for disruption
Heating and hot water will be interrupted while the system is being changed. Brian explains the likely duration and any preparation needed.
On the day
From removal to handover.
A like-for-like replacement and a system conversion involve different amounts of work.
Protect the working area
We plan access to the boiler and pipework and use appropriate protection in the areas where work is being carried out.
Install the agreed system
The boiler and agreed components are installed. If unexpected conditions affect the scope, Brian discusses the next step with you.
Test and commission
The installation is checked and commissioned, with the required paperwork completed for the work undertaken.
Explain the controls
Brian shows you how to use the heating and hot-water controls and discusses the manufacturer’s maintenance and warranty requirements.
After your installation
Help when you need it.
Keep Heatflow’s contact details with your boiler paperwork.
Questions about your controls
Contact Brian if you need help understanding the settings or programmer after handover.
Manufacturer cover
Warranty or guarantee terms vary by model. The applicable term and requirements are confirmed with your quote and manufacturer documentation.
Annual servicing
Arrange ongoing servicing in line with the manufacturer’s requirements. Servicing is discussed and booked separately unless included in your agreed quote.
A problem afterwards
Send the make, model, symptoms and any fault code to Brian. The next steps depend on the fault and the cover applicable to your installation.
Your questions
Useful answers before you get in touch.
How long will installation take?
A straightforward replacement may take less time than a relocation or system conversion. Brian confirms the expected duration after assessing the work.
Will you remove my old boiler?
The removal and disposal arrangements are set out in your installation quote. Check that the scope covers any tanks, cylinder or other equipment being removed.
Does my enquiry secure an installation date?
No. Brian confirms the work, price and availability with you before a booking is agreed.
Who do I contact with an aftercare question?
Contact Brian on 07301 576004, WhatsApp or info@heatflowsw.uk. Include the installation details and a short description of the question.
Speak to Brian about your home.
Send your postcode, a short description and any useful photographs. Brian will confirm the next step.