No heating or hot water
Explain whether both are affected, when the problem started and what the boiler display shows.
No heating, unreliable hot water or a boiler fault? Speak to Brian about the problem and the earliest available visit.

Heating problems can involve the boiler, controls or the wider system.
Explain whether both are affected, when the problem started and what the boiler display shows.
Tell us what you have noticed and where. Photos of the display or visible leak can help Brian prepare for the visit.
Thermostats, programmers, pumps, valves and radiators can affect comfort even when the boiler itself is running.
Describe when it happens and how often. A history of recent repairs or parts changes can be useful.
Call-out and repair arrangements are confirmed with Brian.
Provide the postcode, make, model, fault code and a short description. You can attach photos to the contact form.
Brian checks availability and explains the diagnostic visit arrangements and cost before a booking is agreed.
Once the cause has been investigated, Brian explains the proposed repair and whether parts or further work are needed.
A fault does not automatically mean a new boiler. Where replacement is worth considering, Brian explains the options alongside the repair position.
Call Brian to explain the problem and check availability. Sending an online enquiry does not confirm attendance.
The visit arrangements and any additional parts or labour are confirmed with you. Extra work is discussed before it is agreed.
Brian explains the proposed repair, part availability and any further visit needed.
No. Send photographs of the outside, display and visible pipework from a safe position. Leave the appliance casing in place.
Send your postcode, a short description and any useful photographs. Brian will confirm the next step.